Privacy Policy

1 Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Home Address
• Profile Photo (optional)
• Payment Information (processed securely through Stripe)
• User Account Credentials

Cleaner Information

For service providers using the platform, we may collect:

• Full Name
• Contact Information
• Service Area
• Availability
• Background Check Status (when applicable)
• Payment Information
• Tax Documentation (if required)

Booking Information

When you schedule a service, we may collect:

• Property Address
• Requested Cleaning Package
• Date and Time of Service
• Special Instructions
• Photos uploaded before or after service
• Job Status Updates

Device Information

We may automatically collect:

• Device Type
• Operating System
• IP Address
• Browser Information
• App Version
• Crash Reports
• Device Identifiers

2 How We Use Your Information

We use your information to:

• Create and manage user accounts
• Schedule cleaning services
• Match homeowners with cleaners
• Process secure payments
• Send booking confirmations
• Provide customer support
• Improve app performance
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Communicate important updates regarding your account

3 Location Information

To provide accurate booking services, Cleen-N-Connect may request access to your device’s location.

Location information may be used to:

• Verify service locations
• Improve address accuracy
• Help cleaners navigate to customer properties
• Enhance booking functionality

Location access can be disabled within your device settings, although certain features may become unavailable.

4 Payment Processing

Payments are processed securely through trusted third-party payment providers, including Stripe.

Cleen-N-Connect does not store your complete credit or debit card information.

Payment processors maintain their own privacy and security standards.

5 Photos Uploaded Through the Platform

Users and cleaners may upload photographs relating to scheduled cleaning services.

These photos may include:

• Before-service images
• After-service images
• Property condition documentation

Photos are used solely to:

• Verify completed work
• Resolve customer disputes
• Maintain service quality
• Improve customer satisfaction

6 Notifications

We may send notifications including:

• Booking confirmations
• Appointment reminders
• Cleaner assignments
• Job completion notices
• Payment confirmations
• Important platform updates

Users may manage notification preferences through their device settings.

7 How We Protect Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we work to protect your data, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

8 Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Approved service providers
• Payment processors
• Technology providers supporting our platform
• Government authorities when legally required
• Professional advisors assisting our business operations

Information is shared only as necessary to operate the platform and comply with applicable laws.

9 Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal obligations
• Enforce our Terms of Service

When no longer required, information is securely deleted or anonymized.

10 Children’s Privacy

Cleen-N-Connect is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be removed promptly.

11 Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your data
• Withdraw certain permissions where applicable

Requests may be submitted using the contact information below.

12 Third-Party Services

Our platform may integrate with trusted third-party services, including:

• Stripe
• Google Maps or OpenStreetMap
• Firebase
• Apple App Store
• Google Play Store

These providers maintain their own privacy policies governing their services.

13 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technological changes.

Updated versions will be posted within the application and on our website.

Continued use of the platform after changes constitutes acceptance of the updated Privacy Policy.